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Fully Accredited Courses
Rated 4.8/5 on FindCourses
Money Back Guarantee
Fully Accredited Courses
Rated 4.8/5 on FindCourses
Money Back Guarantee
Our Customer Service online course can be used as part of an induction for new starters in your business. It could also be used as a refresher training course for staff and managers. The course offers learners the knowledge they need to understand what is meant by good customer service and how to deliver an exceptional experience for every customer they interact with. This course is not industry-specific and can be completed by any employee no matter the level of seniority within the business.
From the basic principles of customer service to understanding and anticipating customers wants and needs, the course breaks information into engaging and interactive modules.
Course Modules
The course is useful for staff, managers and apprentices in any role which is customer-facing within any business or industry.
What you need to know
Our online courses can be accessed on multiple platforms including tablets, desktops or laptops (excluding mobile devices). All you need is an internet connection.
Please note: Once purchased, you will receive login details in a separate email from your order confirmation. Please check your inbox and your junk mail.
This online course does not provide a qualification itself but does meet mandatory training requirements for this level of learning.
You will receive a certificate immediately upon completion of the course. This certificate may be printed and used as evidence that you have been trained to the appropriate level.
This is a Highfield-accredited training course, with candidates who pass this course receiving their certification upon successful completion. You can be assured that this course is completed to high standards, as outlined by our governing bodies in the course syllabus, ensuring learners gain the information, knowledge, and understanding, giving them the best opportunity to gain their desired qualification.
The online assessment is taken on completion of the training material, consisting of a 25-question multiple choice exam, with a pass mark of 80%. The answers are marked automatically, so you will instantly know whether you have passed the assessment. If you don’t pass, don’t worry! You can take the test as many times as you need with no extra charge.
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
1.
Purchase and Payment: Once you’ve added your selected courses to your basket, you will need to follow our checkout process, with courses available to be purchased using a Debit or Credit card.
2.
Course Access: You will receive login details in a separate email from your order confirmation. Ensure you check your inbox and junk mail to avoid missing this important information.
3.
Certificate Issued: You will be immediately issued with a Highfield certificate upon successful completion. Ensure you check your inbox and junk mail to avoid missing this important information.
4.
Continued Support: Our team will be on hand to assist you and provide additional information, whenever you need it. Have any questions? Contact our team now for more support and details.
This is a Highfield-accredited training course, with candidates who pass this course receiving their certification upon successful completion. You can be assured that this course is completed to high standards, as outlined by our governing bodies in the course syllabus, ensuring learners gain the information, knowledge, and understanding, giving them the best opportunity to gain their desired qualification.
The online assessment is taken on completion of the training material, consisting of a 25-question multiple choice exam, with a pass mark of 80%. The answers are marked automatically, so you will instantly know whether you have passed the assessment. If you don’t pass, don’t worry! You can take the test as many times as you need with no extra charge.
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
1.
Purchase and Payment: Once you’ve added your selected courses to your basket, you will need to follow our checkout process, with courses available to be purchased using a Debit or Credit card.
2.
Course Access: You will receive login details in a separate email from your order confirmation. Ensure you check your inbox and junk mail to avoid missing this important information.
3.
Certificate Issued: You will be immediately issued with a Highfield certificate upon successful completion. Ensure you check your inbox and junk mail to avoid missing this important information.
4.
Continued Support: Our team will be on hand to assist you and provide additional information, whenever you need it. Have any questions? Contact our team now for more support and details.
Looking to train multiple members of staff? We offer multi-learner discount for teams.
A talented team is the core to a successful learner experience. Our Buddies are constantly building on their expansive knowledge to bring you the latest course materials. We stay ahead of the curve so that you can too!
Buddy Training is a trusted and accredited partner for some of the UKs leading organisations and industry bodies.
We are excitied to announce that Buddy has rebranded to GetBuddy.
Same great courses under a new brand!